Last Updated: 19-Sept-2025

This privacy policy sets out how Manjal Foods uses and protects any information that you give Manjal Foods when you use our application or website. Manjal Foods is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our application or website, then you can be assured that it will only be used in accordance with this privacy statement. Manjal Foods may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service.

Consent & terms of this Privacy Policy

By using our platform (website or application), you have voluntarily agreed to consent & abide with this privacy policy. You have the option to disagree to abide by our privacy policy; if you choose disagree, you will not be able to access any portion of our platform or gain access to services provided on this platform.

Information We Collect

When you use our Service, we may collect the following information:

• Personal Information: Phone number, name, and delivery address provided during account registration or order placement.
• Order Information: Items purchased, payment details and delivery preferences.
• Device Information: Device model, operating system, and app usage data (collected to improve app performance).
• Location Information: Approximate location to show the nearest shop and fulfill delivery (if location access is granted).

How We Use Your Information

We use the collected information to:

• Create and manage your account.
• Process and deliver your orders.
• Provide customer support.
• Notify you about offers, updates, or changes to our Service.
• Contact you for market research purposes. We may contact you by phone in the contact number provided by you. We may use the information to customise the website according to your interests.
• Improve our app functionality and user experience.
• Comply with legal obligations.

Sharing of Information

We use reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic storage or transmission over the internet is 100% secure

User Account Deletion Policy

At Manjal Foods, we respect your right to manage your personal information. If you no longer wish to use our Service, you may request to delete your account and associated personal data.

• Requesting Deletion: Users can request account deletion by contacting us at sujithasundar1989@gmail.com or through the Account Settings → Delete Account option in the App (if available).
• Data Removed: Upon deletion, we will remove your personal details such as name, phone number, saved addresses, and order history from our active systems.
• Data Retention: Certain transactional data (e.g., past invoices, payment records) may be retained for legal, tax, or regulatory compliance for a limited period, after which it will be securely deleted.
• Processing Time: Deletion requests will be processed within 60 working days.
• Reactivation: Once deleted, your account cannot be restored. You may create a new account if you choose to return later.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

What is NDNC Policy?

By using the Platform, you hereby authorize Us to contact You via phone or SMS (Short Message Service), other applications (android or apple) linked to phone number on the contact details so provided, to furnish You with information about Our Products, Services, product delivery, marketing promotions, & other allied services offered by us on its platform. This authorization is licit for the mentioned purposes irrespective of whether You are registered with the NDNC (National Do Not Call) registry.

Your Choices

• You may update or delete your account information within the app.
• You may opt out of promotional communications at any time by following the unsubscribe instructions provided.
• You can disable location permissions from your device settings (some features may not work without it).

Indemnity

You agree to indemnify and hold Manjal Foods harmless from:(i) any actions, claims, demands, suits, damages, losses, penalties, interest and other charges and expenses (including legal fees and other dispute resolution costs) made by any third party due to or arising out of any violation of the terms of this Policy; (ii)any acts or deeds, including for any non-compliance or violation, of any applicable law, rules, regulations on Your part; or (iii) for violations committed by You.

Governing Law & Severability

The invalidity or unenforceability of any part of this Policy shall not prejudice or affect the validity or enforceability of the remainder of this Policy. This Policy has been prepared under the provisions of the Indian Information Technology Act, 2000 (“IT Act”) and its corresponding rules as enshrined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“IT Rules”) to monitor information (including sensitive personal data or information) collected, received, possessed, stored, dealt with, or handled by Manjal Foods.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Last Updated” date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Manjal Foods
Email: sujithasundar1989@gmail.com
Phone: 8111999669